ALL QUESTIONS ABOUT ORDERING

Why is my order being held when the bank shows the charge was approved?

When you place an order we will attempt to obtain an authorization from your bank for the amount of your order, this authorization is not a charge rather it is an approval from your bank that funds are available. When an authorization is obtained the funds authorized are held and not available for other use but are not removed from your account until the authorization is turned into a charge. The authorization does not become a charge until your order passes all fraud protection procedures and until your order is shipped. In the unlikely event you cancel your order before it ships, the authorization hold will automatically drop (within you bank’s terms) and it will never become a charge.

After I submit an order with World-Buy.com, how can I check my order/shipping status?

World-Buy.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. ………..

I checked my order status online and was advised that my order was on hold. Why?

If an order is placed but the credit card is declined or the address needs verification, please call our credit card department at 1-732-964-0275 to release the order hold.

How long does it take to process an order?

It takes 24 hours for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local Courier guidelines for delivery.

Can I reactivate an order that has been cancelled?

No, you'll have to re-order online or by calling (732-964-0275).

May I take advantage of a manufacturer mail-in rebate through World-Buy.com?

For your convenience, World-Buy.com advertises current Manufacturer rebates on our website. Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, check our rebate section or contact the number listed on the rebate form. (Coming soon)

How do I change my World-Buy.com account login ID?

Your World-Buy.com account login ID can be changed by accessing my account and clicking "change account email". This is your reference ID for all your orders. You may also change the password or retrieve it by accessing the account login section of our help page.

http://world-buy.com/index.php?option=com_user&view=remind

Is the World-Buy.com website secure? What types of security features are utilized to safeguard my information?

Yes it is secure. Please for more information Click on section on privacy

Does World-Buy.com sell or release my personal information?

World-Buy.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details:

I am experiencing trouble with my shopping cart. What can I do?

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block World-Buy.com and/or World-Buy.com cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. Once you've verified that www.World-Buy.com and secure.www.World-Buy.com cookies are being accepted and if you're still experiencing problems with the shopping cart, please clear your cookies and cache close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall. Please disable the firewall and try again.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer. Or try from a different computer.

I can't view or login to the World-Buy.com website. What can I do?

If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable JavaScript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site or our image cache server (AKAMAI).
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config" in the address bar. Set the "network.http.sendRefererHeader" value to 1.

What happens if an item is backordered?

If an item is found to be in backorder status after your order has been placed, you will receive an email with instructions to call us for cancellation or replacement.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call World-Buy.com Customer Service at 732-964-0275 if you're unable to locate an item.

Can I pre-order a product that is not yet in stock?

No, our products are not eligible for pre-order.

Can I back order an item that is out-of-stock?

Yes, you can backorder certain items even when they are sold out or out-of-stock. A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

Can World-Buy.com Customer Support agents physically obtain a product and describe it to me?

Yes, our sales agents have information on all products we carry on our website and catalog, call us at 732-964-0275. We are here to help. In addition all product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.

I received an email indicating that a product is now in stock. But when I check the website, the product is out-of-stock. Why?

It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an automatic email notification.

How do I use World-Buy.com's shopping cart?

Search for the items you want to buy. Click "Add to Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship to state. Click on the shipping calculator button to view the total charges. If everything is correct, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.

Why does World-Buy.com place Quantity limit restrictions on some items?

In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased.

Does World-Buy.com accept phone, fax, email, chat or mail orders?

Yes. You may place an order by calling 732-964-0275. For security purposes we cannot accept orders through email chat or fax.

I didn't see an order confirmation page. Did my order go through?

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 1-732-964-0275 to make sure your order was received.

I think I may have placed a duplicate order. What should I do now?

Call World-Buy.com customer service at 1-732-964-0275. We will cancel the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, we will attempt to recover the shipment and credit you back for it. If it gets delivered to you call 1-732-964-0275 to get an RA for refund. You will be refunded in full when those items are returned to World-Buy.com.

After I submit an order with World-Buy.com, how will I be advised of the order's progress?

World-Buy.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. ……..

How can I check my World-Buy.com order status online?

Go to the order status page.

Can I add, change or remove items from my order after it has been submitted?

Yes. Once an order is submitted it can only be amended or edited by calling World-Buy.com customer service at 732-964-0275. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be cancelled.

How long does it take to process an order?

It takes 24 hours for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS, DHL, FEDEX guidelines for delivery. We offer Expedited Processing for orders placed before 4PM PST for a small additional fee. World-Buy.com will put forth its best efforts; however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

May I combine two separate orders to save on shipping costs?

We do not combine orders for you over the phone. However, if you call us before your orders are processed; we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

How can I cancel my order?

Please call us at 1-732-964-0275. As long as the order has not shipped we can cancel it and offer a full refund. If the order has already shipped we will issue a return authorization for you to return the item, you may also refuse the package when the shipper delivers.

Can I reactivate an order that has been cancelled?

No, you'll have to re-order online or by calling 1-732-964-0275.

Can World-Buy.com Customer Support agents physically obtain a product and describe it to me?

Yes, our sales agents have information on all products we carry on our website and catalog, call us at 1-732-964-0275 they are here to help. "In addition all product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn "about products you're interested in.

I was dealing with a specific agent, and would like to use him again? How can I contact him directly?

Any agent you speak with is trained to handle your situation, whether it be placing an order or solving an issue. However, you would like to speak to a specific agent, please enter his extention at the opening phone prompt. If they do not answer right away, leave a detailed message and allow them to get back expediently.

I noticed some charges from your company that I did not make or authorize. What should I do?

Should you believe there are unauthorized charges, please contact your Credit Card company for assistance.
You can also reach our credit department at 732-964-0275, for additional assistance.

What are the physical restrictions for APO/FPO packages?

Maximum weight: 70 pounds.
Maximum length and girth: 108 inches.
Length = longest side of the box
Girth = measurement around the thickest part of the box

certain items such as large TV's are restricted by APO and FPO rules. Check with your APO/FPO postal service for more information.

What Is A Limited Warranty?

Most warranties have limitations in some form or other. This is not a bad thing, just the way of describing what the warranty covers.

A limited warranty doesn’t mean you are not getting great coverage, it just means you should be aware some conditions or limitations will apply.

Warranty coverage varies by manufacturer and product. It’s advisable to compare different manufacturer’s warranties, just like product features and price. To see each product’s warranty, see below, or visit the manufacturer’s website.

Does World-Buy.com charge sales tax?

NO but
*Florida, Idaho, Texas, North Carolina, South Dakota, Georgia and Illinois residents are charged according to their state and local tax rate

What payment methods are allowed for international customers?

We currently accept Credit Cards, Wire Transfers, and Money order as a payment method for international customers.

What's the difference between Microsoft System builder and Microsoft Retail Version?

Microsoft Retail Version:Retail:

Windows operating system products that are acquired through a retail store (physical or online) are individually licensed and are activated. Retail version of Windows generally can be purchased in two license pricing levels, namely Full of Upgrade license.

Retail version of Windows license includes full support from Microsoft, and each purchased copy comes with one unique product key (printed on the product packaging), which the user enters during the product installation to complete the activation online or via phone.

Microsoft System builder:

OEM (Original Equipment Manufacturer) license is a restricted version of Windows that included with a new computer. Manufacturers and vendors ship Windows with OEM license as it’s deeply discounted when compared with retail copy. OEM license has limitation that it can only perform a clean install or custom install, but not upgrade.
OEM license can only be installed on one computer, and is forever locked and bounded to the computer (motherboard) of which it’s installed. System Builder OEM license may be available to general customer who purchased a new PC (or hardware) from a small system builder via retail store.

Support for Windows with OEM license is provided by OEM or system builder, which is usually non-existent. So, end-users are virtually have to support their own.

www.microsoft.com/genuine/

Can I place an international order online?

Yes

Do all shipping companies deliver to my home, front door, inside rooms?

Most companies will deliver anywhere you want them to but there are a few that have restrictions, see below:

All trucking companies currently use by us use what it’s called threshold delivery. Threshold delivery in other words is also known as front door drop-off. This service gets the product to your front door, but no farther. If you live in an apartment, threshold service will leave the product in the front of the apartment complex.

All trucking companies will make an appointment with the customer before attempting delivery.

Why do i have to give my phone number to place an order?

There are a few reasons why phone numbers are required:

1. To protect the consumer from fraudulent individuals using their credit cards,
2. To confirm orders,
3. To advise if anything goes wrong with an order, delays in shipping, back orders etc.,
4. To get order verification.

How do I make a payment with a wire transfer, electronic check or manual check?

We will send an email with instructions on how you will proceed

What is Dimensional weight? How is weight calculated?

For standard size packages carriers’ use actual shipping weight to determine the billable weight. For oversize packages carriers use Dimensional weight to determine billable weight. Dimensional weight considers the amount of space a package occupies in relation to its actual weight, to determine billable weight. To determine if dimensional weight applies to your shipment you need to determine cubic size.

How To Measure the Cubic Size of Your Package Formula L x W x H:

Calculate the cubic size of your package by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package.

Determine Dimensional Weight: Formula L x W x H/225:

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.

For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

Why are the shipping dimensions indicated on your site different from what the manufacturer indicates?

The shipping dimensions from the manufacturer are for new product in original packaging. However certain products are refurbished products. The refurbisher does not use original packaging after processing rather uses packaging that accommodates a variety of product types through use of a larger box with different types of inserts. Since the box is bigger it triggers dimensional weights.

Determine Dimensional Weight: Formula L x W x H/225

For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.

Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

If you have a multiple-package shipment, add the cubic sizes for all of the packages together. The total is the cubic size of your shipment.

I am a tax-exempt. How do I place an order with World-Buy.com without being charged for tax?

If you place your initial order online and input your local Illinois, Florida, N. Carolina, Texas, Alabama, Indiana, Georgia, S. Dakota, Idaho, tax rate in the appropriate box on our ordering form. After you've submitted your order, email us your Government Tax Exempt permit and include the sales order number. If you have made several previous orders, please mention those sales order numbers and we will refund your tax charge on those orders as well, as long as they are within 30 days. If you have any questions, please give us a call at 732-964-0275. All customers outside of Florida, Illinois, North Carolina or Texas will not be charged any tax. Therefore, customers in those locales do not need to fax or set up any reseller tax exemption form.

Please note we only collect taxes on based on your shipping address, not your billing address.

How do I know if the unlocked phone I purchased will work in my country/location?

Go to: http://www.gsmworld.com/roaming/index.html

And in the search bar (under “country/network search”, type in the country where the customer tells you they will be traveling.

Then choose the provider they plan to use.

(If you are not sure, scroll down, and you can pick the country, and it will give you the full list of carriers and bands)

The results will show you what GSM band each provider in that country is on.

If they don’t match what the phones specs say, THE PHONE WILL NOT WORK.

What is the Rebate Assurance Policy?

We want to make sure that you receive any rebate for which you are eligible and properly apply for. If you meet all eligibility requirements for a rebate, properly follow the rebate submission rules and timeline, and can substantiate that you were eligible and complied with the submission rules we will intercede on your behalf with the rebate sponsor and processor as needed to help secure payment of your claim.

Although we are not the sponsor of the mail in rebate we will stand behind and assist you in the unlikely event you are improperly denied or otherwise do not receive payment for a qualified and properly applied for rebate claim.

The Rebate Assurance Policy must be used within 1 YEAR from the purchase date of the item.

I cannot Access your webpage from my country. What happened?

We're currently experiencing technical difficulties with our DNS configurations mainly affecting traffic from international visitors. If you're having trouble accessing the website, please accept our apologies and please call us and one of our representatives will be able to assist you.

What is your retail policy with rain checks?

If the item is a regular retail assortment item or regular ad item, rain checks are allowed.

If it is an ad coupon item, these are limited generally to 2 day coupons, limited quantities while supply lasts, no rain checks.

ALL QUESTIONS ABOUT CONTACT

I returned an item but my PayPal account was not credited, what can I do?

Remember the warehouse can take up to 5 business days to show an item returned, once it is returned in the system it can take 24-48 hours to post back on your PayPal account, if it has been longer than that, give us a call we will start an investigation, locate the funds and transfer them back

How do I contact World-Buy.com?

Please use the following link to contact us at: http://world-buy.com/index.php?option=com_contact&view=contact&id=1&Itemid=386

Looking for special offers, coupon codes, and exclusive promotions?

Subscribe to the World-Buy.com email blast to receive:
1. Offers and promotions exclusively for email blast subscribers
2. Advanced notice on hot new product releases

What information should I provide World-Buy.com when I call, email or fax?

Order Number
RMA number
E-mail address
Customer Number
Item #(s) or description of each item in question

How can I subscribe to World-Buy.com Email Blasts?

Simply follow the link below to enter your email address to sign up our email blast and start to enjoy our great savings. http://world-buy.com/index.php?option=com_virtuemart&page=shop.registration&Itemid=260

I unsubscribed to World-Buy.com email blast already, why I still receive email blasts from you?

Please be aware that it might take up to 10 days for us to completely remove your email address from our database. For further assistance, please contact us at 1-732-964-0275

Does World-Buy.com offer any technical support or advice?

World-Buy.com does not offer any technical assistance. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.

Does World-Buy.com offer any technical support or advice?

Sales and Customer Service managers are available Mon-Fri 7am to 1am ET and weekends 8am to Midnight ET.
Please give the agent you speak with a summary of your issue, and allow them an opportunity to fix the situation. If they cannot, please be patient as they transfer you to the next available manager.

Can I speak to the CEO or president of the company?

Though our executives are concerned with any possible issue, they DO NOT speak to customers on the phone or via e-mail. If an agent cannot solve an issue, a manager can.

I sent an e-mail to World-Buy.com 3 days ago, and do not have a response. What should I do? Be patient. Our agents answer hundreds of customer e-mails daily, and you will typically get a response to an email within 48 business hours. If there is an emergency, please call out hotline.

I was dealing with a specific agent, and would like to use him again? How can I contact him directly?

Any agent you speak with is trained to handle your situation, whether it be placing an order or solving an issue. However, you would like to speak to a specific agent, please enter his extention at the opening phone prompt. If they do not answer right away, leave a detailed message and allow them to get back expediently.

Can I place an international order online?

Yes

Why do i have to give my phone number to place an order?

There are a few reasons why phone numbers are required:

1. To protect the consumer from fraudulent individuals using their credit cards,
2. To confirm orders,
3. To advise if anything goes wrong with an order, delays in shipping, back orders etc.,
4. To get order verification.

I cannot Access your webpage from my country. What happened?

We're currently experiencing technical difficulties with our DNS configurations mainly affecting traffic from international visitors. If you're having trouble accessing the website, please accept our apologies and please call us and one of our representatives will be able to assist you.